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Troubleshooting

Issue​

  • Agent Logs display Token Expired and service will not run. The log will state [DEBUG] stderr: "Error: Token expired"

  • This error relates to the Authentication Token timing of when the Token was issued and when it is being used. It is best to check the system clock on the system where the Agent is installed. Ensure that the clock skew is no greater than 1 minute. Adjusting the system time and trying to restart, a new token will be issued.

Log Level​

To adjust the Agent log level, the agent.properties located within C:\Program Files\Medplum Agent, needs changed to reflect the desired level. The default logLevel is INFO, to increase the logging out add the logLevel key with the level as below

logLevel=DEBUG

Once the agent.properties is changed, the Windows Service Medplum Agent must be restarted for the changes take effect.

The log will show an output denoting the set level - that is embedded within the JSON structure after the level property.

2024-10-29 16:52:56 [DEBUG] stdout: "{\"level\":\"DEBUG\", ...

To set the logLevel back to the default, remove the logLevel key from the agent.properties file and restart the Windows Service.